Software Returns
No Returns on the purchase of the below
1. Software
2. Software renewals
3. Implementation Services
4. Software training
Hardware Returns
Check for compatibility of support in your application at: https://3dconnexion.com/us/supported-software/.
Returns will not be accepted on the basis of incompatibility with your application.
Our policy lasts 14 days and is applicable only to purchases made from this portal. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please communicate with [email protected] before sending your device back.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed via our bank to your bank account, post receipt of your verified bank details, within 10 working days.
Late or missing refunds (if applicable)
If you do not receive the approved refund in the stipulated time period please contact us at [email protected] .
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should send your intact product to: Conceptia Software Technologies (P) Limited ,#22,2nd Floor, 100’ ring road , 6th Block ,3rd phase, BSK 3rd Stage ,Bangalore – 560085. Phone # +91 80 4155 8618
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over ₹ 5,000/-, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please do not send your purchase back to the manufacturer.
There will not be any partial refunds.
